Privacy Policy

Privacy Policy

Last Updated: 11/11/2025

Candie Cakez (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Information We Collect

We may collect the following information:

  • Name and contact details (such as email address, phone number, billing & delivery address)

  • Order details and payment information (payment details are processed securely through third-party payment processors and are not stored by us)

  • Communication preferences

  • Any information you provide when placing custom cake orders

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate regarding your order or delivery

  • Improve our products and customer experience

  • Send marketing emails (only if you have opted in)

Marketing

If you opt in to receive marketing emails, you may unsubscribe at any time by clicking “unsubscribe” in any email.

Data Storage & Security

We take reasonable steps to protect your information from unauthorised access or disclosure. Data is stored securely and only used for legitimate business purposes.

Sharing Your Information

We do not sell or share your information for marketing by other companies.
Information may be shared with:

  • Delivery couriers

  • Payment processors
    Only to the extent necessary to complete your order.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Withdraw marketing consent at any time

To exercise any rights, contact us at: candiecakezz@gmail.com